Shipping policy

🦎 Delivery Information

We know how important fast and reliable delivery is—especially when it comes to livefood and pet supplies. That’s why we dispatch orders Monday to Friday using trusted carriers Royal Mail and DPD, with a strong focus on next working day delivery.  We charge a flat rate for delivery of £4.99 per order.

Most orders are shipped using next-day services. This means your parcel typically arrives the day after it leaves our facility. Both Royal Mail and DPD will update you by email or text, letting you know when to expect delivery and giving you the option to leave your parcel in a safe place or with a neighbour.

Important: DPD is instructed to leave parcels in a designated safe place if no one is available to receive them. Unfortunately, we can't accept liability for parcels lost or stolen after delivery has been confirmed to a safe location.

🕐 Order Cut-Off Time: 1pm

Orders placed before 1pm follow the schedule below:

🌙 Orders Placed After 1pm

Orders made after 1pm may fall into the following dispatch schedule:

🔥 Weather & Public Holidays

• We do not dispatch orders on UK public or bank holidays. Orders will ship the next working day.
• During extreme temperatures (below freezing or above 30°C), we may pause dispatches to protect your items. We'll update you by email if your order is affected.

Note: While we do our best to stick to these timescales, delivery times are a guide only and not guaranteed.